This website is operated by Lotte Bulckens. I take your privacy very seriously. Therefore I urge to read this privacy policy carefully. It contains important information regarding the collection, use, storage and disclosure of personal data as well as your rights in relation to your personal data.

DATA COLLECTION, PROCESSING AND STORAGE

Visitors to this website are not obliged to provide personal information. When contacting me regarding my services, however, the provision of certain personal data is necessary to contact or identify you in order to prepare a cost estimate, to carry out a translation requested by you or to comply with legal requirements. Personal data collected may include your (company) name, (company) address, (business) email address, telephone number, your company’s VAT number/tax identification number, payment and delivery conditions, and bank account details.

Your personal data will be treated confidentially and used only in connection with the provision of translation services. Your personal data will not be used for marketing purposes.

RETENTION OF PERSONAL DATA

Personal data processed for customer management will be retained throughout the business relationship or for the length of time stipulated to comply with legal and tax obligations.

TRANSFER TO THIRD PARTIES

Any text sent to colleagues for revision will be anonymised so that your personal information will not appear. Other parties may have access to your personal data for administrative purposes, including an accountant and tax advisor or my website and email hosting services. All these parties are GDPR-compliant.

ACCESS, RECTIFICATION AND ERASURE OF PERSONAL DATA

All precautionary steps are taken to guarantee the security, integrity and confidentiality of your personal data in compliance with the EUROPEAN GENERAL DATA PROTECTION REGULATION (EU) 2016/679, in relation to the processing of personal data and the free movement of such data.

You have at all times the right to request access, rectification or erasure of your personal data, to withdraw your consent or to object to the processing of your personal data, in accordance with the abovementioned EU regulation. Please send your request for access to, rectification, withdrawal, erasure or transmission of your personal data to the contact provided at the end of this statement. Your request will be processed as soon as possible, at the latest within one month.

If you feel that your data are not secure or if you have evidence of misuse, please contact me immediately.

You also have the right to file a complaint with the Agencia Española de Protección de Datos, C/Jorge Juan, 6, 28001- Madrid, Spain – dpd@agpd.es.

SECURITY MEASURES

I have appropriate security measures in place to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Updates to computers and devices: All devices used for storing and processing personal data are updated as frequently as possible.

Malware: Antivirus software is installed on all devices for storing and processing personal data, to prevent the theft or destruction of this information. This antivirus software is regularly updated.

Firewall: Firewalls are in place on all devices used for storing or processing personal data, to avoid unlawful third-party access.

Back up: Personal data is periodically backed up on a device other than that used on a day-to-day basis. The copy is stored in a secure place, separate from the computer containing the original files, so that personal data can be recovered in the event of loss or damage. Should this back up be done via electronic methods, an encrypted method is used to guarantee the confidentiality of the personal data, in the event of unlawful third-party access.

Technical measures: All electronic systems in use for storing or processing personal information are password protected.

CHANGES TO THIS PRIVACY POLICY

This privacy policy was published on 23/04/2021.

I may change this privacy policy from time to time. Please check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

If you have any questions about this policy or the information I hold about you, please contact me by:

email: info@lotte-bulckens.com

post: Lotte Bulckens
calle Palma, 73, 3-8
28015 Madrid
Spain